Privacy Policy

1. Introduction

Welcome to Artizest Fireplaces (“Artizest,” “we,” “us,” or “our”). We specialize in water vapor fireplaces, electric fireplaces, bio ethanol fireplaces, gas fireplaces, and OEM/ODM manufacturing solutions. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an inquiry, request a quotation, or use our services.

2. Information We Collect

We may collect the following information when you interact with our website:

Personal Information: Your name, email address, phone number, WhatsApp contact details, company name, and country or region.
Business Information: Product interests, estimated order quantities, customization requirements, project specifications, and shipping destinations.
Order Information: Purchase details, billing and delivery information, and transaction records when applicable.
Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

3. How We Use Your Information

We use the information collected for legitimate business purposes, including:

Responding to product inquiries and providing quotations.
Processing wholesale orders and OEM/ODM customization requests.
Communicating about product specifications, production schedules, shipping, and after-sales support.
Improving our products, website functionality, and customer experience.
Sending product updates or marketing communications where permitted by law and your preferences.

4. Sharing Your Information

Artizest does not sell or rent your personal information. We may share necessary information with trusted third parties only when required to provide our services, including:

Logistics and shipping partners for order delivery.
Payment service providers for secure transaction processing.
Technology and hosting providers supporting website operations.
Manufacturing or service partners involved in fulfilling custom projects.
Government authorities when disclosure is required by applicable law.

We take reasonable steps to ensure that third parties handle personal information appropriately.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing functionality, remember user preferences, analyze website traffic, and enhance the user experience.

Depending on the services enabled on our website, third-party analytics or embedded content providers may also use cookies. You can manage or disable cookies through your browser settings. Where required by applicable law, we will request your consent before using non-essential cookies.

6. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

These measures may include secure connections, access controls, and appropriate safeguards for business communications and customer records. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention and Your Rights

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, completing orders, and meeting applicable legal obligations.

Subject to applicable data protection laws, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to object to certain processing activities or withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links and International Data Transfers

Our website may contain links to third-party websites or services, including social media platforms, logistics providers, and external business resources. We are not responsible for the privacy practices or content of these independent websites.

As an international fireplace manufacturer serving customers worldwide, we may process or transfer business-related personal information across national borders when necessary to respond to inquiries, fulfill orders, or provide services. Where required, we apply appropriate safeguards in accordance with applicable data protection laws.